Privacy Policy for AstroPass Road Guides
Introduction
Welcome to AstroPass Road Guides. We are dedicated to providing you with exceptional road guide services and itineraries. Your privacy is paramount to us, and this policy outlines how we collect, use, process, and protect your personal data when you interact with our online platform, Progressive Web App (PWA), and other services. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Who We Are
AstroPass Road Guides, located at 9 Maria Theresia Street, 1st Floor, Innsbruck, Tyrol, 6020, Austria, is the data controller responsible for your personal data collected and processed via our services.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Information You Provide Directly: This includes data you submit when you create an account, request concierge trip planning, subscribe to our real-time road status alerts, purchase offline GPS route packs, or contact us. This may include your name, email address, payment information, and specific preferences related to your trip planning (e.g., vehicle type, travel dates, interests like astrophotography or family-friendly routes).
- Information Collected Automatically: When you use our online platform or PWA, we automatically collect certain information. This includes technical data such as IP addresses, browser type, operating system, device identifiers, and details about your usage of our services like pages viewed, features accessed, and interaction with map overlays. For offline map caching and GPX export, data is processed locally on your device unless explicitly uploaded by you.
- Location Information: With your consent, we may collect precise or approximate location data from your device to provide location-based services (e.g., real-time road conditions near you, EV charger locations along your route). You can enable or disable location services through your device settings.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used to remember your preferences, analyse usage patterns, and improve your experience.
How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain Our Services: Fulfilling your requests for curated itineraries, high-alpine pass guides, night-sky viewpoint guides, offline GPS route packs, and concierge trip planning.
- To Improve and Personalise Your Experience: Enhancing our services, developing new features like accessibility-adapted routes, and personalising content such as EV-friendly route planning or suggested time windows for photo stops.
- For Communication: Sending you updates, security alerts, support messages, winter driving advisories, seasonal vehicle checklists, and information about our services, including mountain pass condition alerts.
- For Marketing and Promotional Purposes: With your consent, sending you information about new guides, partnerships with local vehicle rental and tour providers, or special offers.
- For Analytics and Research: Understanding how users interact with our platform to improve performance (e.g., performant map rendering, fast loads on mobile networks) and services.
- To Ensure Safety and Security: Detecting and preventing fraud, abuse, and other harmful activities.
Legal Basis for Processing (GDPR)
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it:
- Consent: Where we have obtained your explicit consent to process your personal data for a specific purpose (e.g., for marketing communications).
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing bespoke road trip design or offline GPS route packs).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, ensuring network security, analytics).
Sharing Your Information
We may share your personal data with third parties in the following situations:
- Service Providers: We work with third-party service providers who assist us in operating our platform, processing payments, performing analytics, and delivering our services (e.g., hosting providers, payment processors). These providers are contractually bound to protect your data and only process it according to our instructions.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so, for example, when recommending local guesthouses and farmstays or facilitating partnerships with local vehicle rental and tour providers.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.
Your Data Protection Rights (GDPR)
You have the following rights concerning your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions (e.g., GPX/TCX export functionality).
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement took place.
To exercise any of these rights, please contact us using the contact details provided below.
Security of Your Data
We have implemented appropriate technical and organisational measures designed to protect the security of your personal data, including data encryption, access controls, and regular security assessments. We strive to use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Links to Other Websites
Our service may contain links to other websites that are not operated by us, such as those related to local guesthouse and farmstay recommendations or vehicle rental partners. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By post: AstroPass Road Guides, 9 Maria Theresia Street, 1st Floor, Innsbruck, Tyrol, 6020, Austria